It’s difficult to come up with an onboarding solution that doesn’t give overwhelming power to the hands of a few people (who operate the onboarding platform), leading to centralization again.
If everyone was directed to one central onboarding platform, the operators could choose to advertise and censor instances as they saw fit – which is why I don’t recommend potential Mastodon users to the join-mastodon.org server picker, because all of the instances there are hand-picked by mastodon.social admins.
I didn’t expect security and outage threats to be the factor that keeps big instances in check, but I’m kind of glad for it.
“Learned helplessness” isn’t meant as an insult, it’s just a way to describe… well, this. The idea that the internet is too complicated and you’ll never understand it so don’t bother trying. This is not the fault of the “normie masses” but rather society not treating digital competence as a necessary skill. Society has many more complicated systems like law, finance, insurance and property that people can still navigate!