Unfortunately the tech literate of us are in the minority.
Almost all consumer tech is targeted to the lowest common denominator which is either Dorris, the 68 year old lady from you legal department who prints off emails to read them. Or Jessylyn the Zoomer thats only ever used an iPhone and cant learn anything that take longer than 10 seconds to teach.
This has me wondering, are young people actually getting LESS pc literate? I’m sure there’s studies about that? It’s never occurred to me that growing up with computers but without smartphones was peak conditions for becoming tech literate.
Are we sure this is zoomers being less tech literate, and not just being a common issue, but used in a way to shit on the next generation? I dealt with the same shit in highschool with other millennials, so this feels so much like those “Millennials are killing X” articles by out of touch boomers writing clickbait.
Working IT for close to 2 decades , I’m not convinced the users are getting dumber, as they’ve always been dumb af about technology. Maybe it’s because I’m out of end user support and don’t have to deal with modern stupidity, but talking to my support staff I don’t hear anything that I haven’t facepalms through my skull about before.
Meanwhile, my interns at work, who are a couple years younger than me, though we all are gen z, who had the chance of using AI at college whereas I graduated before chatgpt was a thing four years ago:
Uh, sir, there’s no internet. How am I supposed to complete the Jupiter notebook if I can’t even remember how to code on my own.
Hey chatgpt, how do I use X formula in excel…
Where’s copilot?
…index? Isn’t that one of the fingers? Oh, database index? Dunno, ask chatgpt.
The rank-and-file “I’m not a computer person” users are more or less unchanged and you won’t see much difference there.
What’s happening is that you have this huge swathe of people who are technically “familiar with computers” but still have no idea how they work because the details are obfuscated or hidden in most modern systems.
You won’t see the difference in support. You’re most likely to see the difference in teaching, especially in areas that attract people who have an interest in technology.
Can confirm this. I teach a programming class and about two years ago my brain exploded when I was helping a student debug a problem said “o, you tried to reference the file but it’s actually up one directory and inside another one so you’ll need to include the full (relative) path”
The blank look of “what the hell are you talking about” threw me for a loop. So, then we talked about file systems for awhile…
I’ve done support for sysadmins and I’ve run into a lot of them who don’t understand the concept of relative or absolute paths. A couple weeks ago I had to explain how password hashing works to people working for a huge aerospace company.
I think most people learn to use computers like they learn to use a car, in that they understand the rituals they need to perform to get it to do the thing they want. They lack understanding of what’s going on under the hood so when something goes wrong they can’t fall back on knowledge and figure out what went wrong, they have to learn an entirely new routine to fix it instead of learning the principles and thinking critically.
It was awhile ago but there was an article saying that newer generations are PC illiterate because they grow up using smartphones. Apparently Smartphones and PCs are different skill sets.
Ive heard rumors that a portion of smartphone native youth cant figure out how to use a folder/directory
I personally believe interests plays a large role, tech evolved where 90% of things CAN be done on a phone so there is nothing really pushing people to learn about “older” tech.
The general enshitification of technology also plays a large role, almost everything is designed to manage your data while limiting users control. The my documents folder got replaced by a “recent” tab and a search box.
The proportion of the population that is has genuine, full command of any computer at their disposal probably isn’t all that much bigger than it was a few decades ago. Meanwhile, commodification of computing technology has put a gobsmacking amount of firepower in the hands of millions of people that have no earthly idea how it actually works, or how crippled their experience is. So by raw headcount, the experts and tech literate are proportionally a smaller group amongst all computer users. But as a percentage of the general population, probably not.
If I could provide one crucial takeaway from all this, it’s to not conflate technology use with literacy.
They’ve been shown to be super susceptible to scams even. I probably support as many young users in my company as I do older ones, but virtually no one in the age range of ~25-35.
Absolutely. So many of the young new hires have no idea what a file is, how to find, edit, copy/paste/move a file, any of it. All they know is how to use is apps that vomit data to them in a “feed” type delivery style. Want them to analyze business trends? You need an app that shows them pre-made charts in a feed, they don’t know and will not learn how to collect data sources and build those charts themselves though
That’s the issue here, we techies are not the target audience anymore. Back when we started using Windows it was aimed at us because you had to understand it to use it. It’s dumbed down because it’s not made for people who care how it works or who want customisation.
Unfortunately the tech literate of us are in the minority.
Almost all consumer tech is targeted to the lowest common denominator which is either Dorris, the 68 year old lady from you legal department who prints off emails to read them. Or Jessylyn the Zoomer thats only ever used an iPhone and cant learn anything that take longer than 10 seconds to teach.
This has me wondering, are young people actually getting LESS pc literate? I’m sure there’s studies about that? It’s never occurred to me that growing up with computers but without smartphones was peak conditions for becoming tech literate.
Yes. They don’t even know where to find files during their college classes
Are we sure this is zoomers being less tech literate, and not just being a common issue, but used in a way to shit on the next generation? I dealt with the same shit in highschool with other millennials, so this feels so much like those “Millennials are killing X” articles by out of touch boomers writing clickbait.
Working IT for close to 2 decades , I’m not convinced the users are getting dumber, as they’ve always been dumb af about technology. Maybe it’s because I’m out of end user support and don’t have to deal with modern stupidity, but talking to my support staff I don’t hear anything that I haven’t facepalms through my skull about before.
Meanwhile, my interns at work, who are a couple years younger than me, though we all are gen z, who had the chance of using AI at college whereas I graduated before chatgpt was a thing four years ago:
Uh, sir, there’s no internet. How am I supposed to complete the Jupiter notebook if I can’t even remember how to code on my own.
Hey chatgpt, how do I use X formula in excel…
Where’s copilot?
…index? Isn’t that one of the fingers? Oh, database index? Dunno, ask chatgpt.
etc, etc
The rank-and-file “I’m not a computer person” users are more or less unchanged and you won’t see much difference there.
What’s happening is that you have this huge swathe of people who are technically “familiar with computers” but still have no idea how they work because the details are obfuscated or hidden in most modern systems.
You won’t see the difference in support. You’re most likely to see the difference in teaching, especially in areas that attract people who have an interest in technology.
Can confirm this. I teach a programming class and about two years ago my brain exploded when I was helping a student debug a problem said “o, you tried to reference the file but it’s actually up one directory and inside another one so you’ll need to include the full (relative) path”
The blank look of “what the hell are you talking about” threw me for a loop. So, then we talked about file systems for awhile…
I’ve done support for sysadmins and I’ve run into a lot of them who don’t understand the concept of relative or absolute paths. A couple weeks ago I had to explain how password hashing works to people working for a huge aerospace company.
I think most people learn to use computers like they learn to use a car, in that they understand the rituals they need to perform to get it to do the thing they want. They lack understanding of what’s going on under the hood so when something goes wrong they can’t fall back on knowledge and figure out what went wrong, they have to learn an entirely new routine to fix it instead of learning the principles and thinking critically.
Adeptus Mechanicus Intensifies
Tbf this happens to me sometimes when i have to use windows haha
But it makes sense. The more intuitive UIs became, the less incentive you have to understand what the PC actually does.
But like, is there studies about it? I didn’t find anything on a cursory DuckDuckGo search, just anecdotal articles
It was awhile ago but there was an article saying that newer generations are PC illiterate because they grow up using smartphones.
ApparentlySmartphones and PCs are different skill sets.Ive heard rumors that a portion of smartphone native youth cant figure out how to use a folder/directory
I personally believe interests plays a large role, tech evolved where 90% of things CAN be done on a phone so there is nothing really pushing people to learn about “older” tech.
The general enshitification of technology also plays a large role, almost everything is designed to manage your data while limiting users control. The my documents folder got replaced by a “recent” tab and a search box.
My opinion: yes but also no.
The proportion of the population that is has genuine, full command of any computer at their disposal probably isn’t all that much bigger than it was a few decades ago. Meanwhile, commodification of computing technology has put a gobsmacking amount of firepower in the hands of millions of people that have no earthly idea how it actually works, or how crippled their experience is. So by raw headcount, the experts and tech literate are proportionally a smaller group amongst all computer users. But as a percentage of the general population, probably not.
If I could provide one crucial takeaway from all this, it’s to not conflate technology use with literacy.
They’ve been shown to be super susceptible to scams even. I probably support as many young users in my company as I do older ones, but virtually no one in the age range of ~25-35.
Absolutely. So many of the young new hires have no idea what a file is, how to find, edit, copy/paste/move a file, any of it. All they know is how to use is apps that vomit data to them in a “feed” type delivery style. Want them to analyze business trends? You need an app that shows them pre-made charts in a feed, they don’t know and will not learn how to collect data sources and build those charts themselves though
That’s the issue here, we techies are not the target audience anymore. Back when we started using Windows it was aimed at us because you had to understand it to use it. It’s dumbed down because it’s not made for people who care how it works or who want customisation.