Look, we know System76 laptops are based as fuck. I mean, Coreboot, Open source firmware, PopOS, and a fucking open source mobo in the works, just so fucking based.
But man, these framework laptops look cool too. Completely modular and easy to work on. Looks like the company has proved it isn’t going to go under anytime soon.
I’m debating what to get once I feel like upgrading from the trusty ol ThinkPad. What would you buy?
About support: I have a Framework laptop. With my initial shipment I received a defective Ethernet expansion port. The failure was difficult to identify, but support was incredibly responsive and helpful. Once it was confirmed the issue was due to a defective Ethernet card (which took some investigative effort), a replacement was shipped immediately.
All this to say that, if you live in a supported country in the EU, I see no reason that people may find their support lacking.