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For a second I thought they were launching their federated lemmy/kbin instance. With different communities, like “support”, “bugs”, “news”…
Would have been freaking awesome and a great use case for Lemmy and federarion.
Good for them anyway.
At the same time, it might not fit them. Lemmy is a link aggregator, which seems like extra functionality that they don’t really need, not when existing forum software will do what they need, while also being more stable/mature.